Privacy Policy

LOVME Privacy Policy

1. Who We Are
Our website address is: www.lovmehair.com.
Our company is LOVME, with our billing/registered office at Exchange Road, Lincoln, LN6 3TR, United Kingdom. For any privacy-specific concerns, you can contact us at tuandattran954@gmail.com.

2. What Personal Data We Collect and Why
When you visit our site or make a purchase, we collect certain information to provide and improve our services:

• Information You Provide: This includes your name, billing/shipping address, email address, phone number, payment information, and any custom wig preferences you share with us.

• Automatically Collected Information: We use cookies and similar technologies to collect data about your device, IP address, and how you interact with our site. This helps us analyze site performance and marketing effectiveness.

• Order Information: We use your personal data to process your orders, arrange shipping, provide invoices, and communicate with you. Our legal basis is the performance of a contract with you.

• Marketing: With your explicit consent (where required by law), we may use your email to send you information about new products or promotions. You can unsubscribe at any time.

3. Sharing Your Personal Data
We share your data with trusted third parties only to provide our services:

• Shopify: Our store is hosted on Shopify Inc., which provides the secure e-commerce platform. Your data is stored through Shopify’s data storage and databases.

• Payment Processors: Your payment information is processed securely by our payment gateway providers (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.

• Service Providers: We share data with shipping carriers (like USPS, DHL) to deliver your order and with marketing/analytics providers to optimize our site.

• Legal Compliance: We may disclose information if required by law or to protect our rights.

4. International Data Transfers
As a UK-based company selling to customers in the USA, your information will be transferred to and processed in the United Kingdom and potentially other locations. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable law.

5. Your Rights
Depending on your location, you may have rights regarding your personal data:

• Access & Portability: You can request a copy of the personal data we hold about you.

• Correction & Deletion: You can request that we correct inaccurate data or, in certain circumstances, delete your data.

• Marketing Preferences: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link or contacting us.

• Complaints: If you have a concern, please contact us first. You also have the right to lodge a complaint with your local supervisory authority.

To exercise your rights, please contact us at tuandattran954@gmail.com. We will respond within one month.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as tax and accounting laws), or resolve disputes. Order information is typically kept for a minimum of 6 yearsfor tax and accounting purposes.

7. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may limit certain site functionalities.

8. Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

9. Contact Us
For questions about this Privacy Policy or your personal data, please email us at:
Email: tuandattran954@gmail.com
Post: LOVME, Exchange Road, Lincoln, LN6 3TR, United Kingdom.